MBA6221: Supply Chain & Operations

Supply chain and operations are at the core of how organizations deliver value to their customers. Effectively matching supply and demand is key to the success of any organization and world-class operations can lead to a significant and enduring competitive advantage. In contrast, poorly managed operations and supply chains can result in low customer satisfaction and diminished profit margins, ultimately leading to company failure in the long run. Beyond generating profits, companies around the world are also facing increasing pressure to perform well on the other two dimensions that constitute the ‘triple bottom line’, namely people and the planet. By taking an ‘end-to-end’ view, we will explore a variety of topics related to managing today’s global supply chains, including environmental and social responsibility. The specific questions this course will address include: How can supply chain and operations help firms succeed? What are the issues and trade-offs confronting supply chain and operations managers? What tools and frameworks can managers use to tackle these challenges and develop and sustain a competitive advantage? What are the emergent environmental and social responsibility challenges facing supply chain managers and how should they address them? Topics covered: operations strategy, process analysis, statistical process control, lean operations, forecasting, inventory management under certain demand, sourcing, environmental and social responsibility in supply chainsprereq: MBA student

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