WRIT5501: Usability and Human Factors in Technical Communication

Usability is concerned with how people interact with design and technology; usability is commonly known as the "ease of use" of products and technologies by a range of users. This course emphasizes usability and user research and will explore the intersection of usability and technical communication. We will investigate definitions of usability and user-centered design principles, and we will explore a variety of usability research methods including heuristic evaluation, personas, and usability testing. The course will focus heavily on usability testing of web sites, a common technical communication task that involves observation and interviews of human participants interacting with a web site.

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